Supporter Care Officer

Closing date: Monday 21 April 2025

Location: Office-based in Andover, Hampshire.

Salary: £16,686 (£27,810 FTE) - Part time, 22.5 hours per week

Use your customer service skills to make a difference

Are you an experienced customer service administrator who would love to use your skills to help us Beat Macular Disease?

Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research, and the best advice and support.

To support people affected by macular disease now, the Macular Society provides a range of support, information and services. Our research programme is focused on finding new treatments and a cure to Beat Macular Disease forever.

The role

The Supporter Care Officer will ensure supporters, donors, volunteers and members of the public have a positive and memorable experience of contacting the Macular Society by coordinating across colleagues and partner organisations to deliver an exceptional level of customer care that deepens relationships with our supporters.

If you have good customer service skills, and can demonstrate your experience in a customer service role, then we would love to hear from you.

In return, we provide a great working culture – we do something worthwhile and are proud to work together to Beat Macular Disease – as recognised by our inclusion in The Sunday Times Best Places to Work 2023 list. 

We offer flexible working options, 26 days annual leave, rising to 27 after one years’ service, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution. To read about our benefits in more detail, see link below.

Macular Society are an equal opportunities employer, and we welcome applications from all suitably qualified persons. We are proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability in the covering letter/application email
• Where the minimum (essential) criteria have been met, we will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and welcome applications from all parts of the community, in particular people with lived experience of sight loss.

For a full job description and person specification, please see below.

To apply:  please email your CV with a covering letter to recruitment@macularsociety.org 

Please address any questions by email to rachel.edey@macularsociety.org

Closing date: 21 April 2025

Interviews: 1 May 2025 onwards